Take the hassle out of armored car issues.
One platform and a single point of reporting for all your couriers, national and regional, with every case tracked until it is resolved.
Every issue tracked to resolution
Locations report the problem in a few clicks; the Q&A team works the case with the courier and the bank. You can also add your own “other issues” to suit your locations.
Missed pick-ups
When the armored car doesn’t arrive for a scheduled pick-up, the location documents it and Q&A seeks credit or a recovered service, so you only pay for services you receive.
Change delivery
If a change order arrives incorrectly or not at all, the location selects the order and the issue; Q&A opens the case with the courier for POD and the bank for the manifest.
Deposit tracking
When funds fail to show up at the bank, the location uploads the collection receipt and Q&A uses it to track the missing deposit.
Single platform
One point of reporting for all couriers, national and regional.
Cost monitoring
Credit tracking for every missed service, so you only pay couriers for the services they complete.
Suite of reports
Reports to track and monitor courier performance.
Having a single platform with consolidated reporting across all our locations and multiple banking partners has saved valuable time both in-store and at the corporate level, streamlining reconciliation and accelerating query resolution.
Treasury Manager, Nationwide QSR
HOW IT WORKS
From issue to resolution
Step 1: Location reports the issue
The location selects the order or service and the issue, adding the collection receipt where needed.
Step 2: Case opened
Q&A creates the case with the courier and the bank.
Step 3: Tracked until resolved
Every case is tracked to an outcome: approved credit, a completed recovered service, or proof of delivery of funds.
See the platform in action
We’ll walk you through issue reporting and case tracking using your own locations.
